Lifeguard - Waterpark

Job description

Customer Service

• Ensure the safety and well-being of all guests by monitoring water activities and enforcing park, ride and attraction rules and regulations.

• Provide exceptional guest service by assisting guests with inquiries and ensuring a safe and enjoyable environment.

• Handle guest complaints and incidents in a courteous and efficient manner, ensuring issues are resolved satisfactorily.

• Maintain positive interactions with guests and colleagues, fostering a safe and welcoming environment.

Financial

• Maximize productivity through effective time management and multi-tasking.

• Assist in managing resources efficiently to meet the financial goals of the park.

• Embrace new technology and methods to enhance safety and improve productivity.

Operational

• Monitor rides, slides, pools and rivers to prevent accidents and respond to emergencies.

• Perform rescues and administer first aid and CPR as needed.

• Be flexible and adapt to different roles and tasks within the aquatics department.

• Maintain cleanliness and organization in the lifeguard stations and surrounding areas.

• Ensure all safety equipment is in good working condition and report any issues to the Aquatics Operations Team Leader or Department Management.

• Participate in regular safety audits and drills to ensure preparedness for emergencies.

Personnel

• Work closely with other lifeguards and Aquatics staff to ensure a cohesive and safe guest experience.

• Participate in training and development programs to enhance lifesaving skills and knowledge.

• Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

• Follow all park policies on fire, hygiene, health, and safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene.

• Attend and contribute to staff meetings and training sessions.

• Support the implementation of the park's values and culture.

• Undertake any reasonable tasks and secondary duties as assigned by the Aquatic Operations Team Leader or Department Management. Occasional Duties

• Assist in carrying out inventory of safety equipment.

• Perform other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

"Experience utilizing the Ellis & Associates Program or other, including experience as a front-line lifeguard High reading, writing, and oral proficiency in the English language"