Guest Relations Coordinator

Job description

Guest Relations Coordinator

About Park Hyatt River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. 

Duties and responsibilities related to the Guest Relations Coordinator role

· Coordinate with front office, housekeeping, concierge, and other teams to ensure guest needs are met efficiently.

· Support the delivery of VIP arrivals, special occasions, and personalised experiences by liaising across departments.

· Maintain accurate records of guest preferences and requirements to enhance service consistency.

· Monitor guest feedback and share insights with relevant teams to support continuous improvement.

· Assist in preparing reports, schedules, and communication to keep teams aligned on guest priorities.

· Ensure smooth internal communication to deliver a seamless guest journey from arrival to departure.

About you

You are highly organised, detail-oriented, and skilled at coordinating between teams. With strong communication and problem-solving abilities, you ensure guest expectations are met by keeping operations running smoothly behind the scenes. Previous experience in hospitality coordination or administration is an advantage.

Benefits of the Leisure Guest Relations Coordinator role include

· 12 complimentary nights a year across Hyatt Hotels worldwide

· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

· Business attire laundered complimentary

· Headspace membership and access to our Employee Assistance Programme

· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Next Steps: Apply today for this Guest Relations Coordinator role and start your journey with Hyatt Hotels!