Information Systems Manager - Park Hyatt Phu Quoc

Job description

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Ensure the smooth and efficient operation and maintenance of Information Systems.

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Supervise and direct staff to ensure productivity aligns with Hyatt Design Standards and Criteria, as well as the Hyatt International Finance Operations Manual.

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Maintain all necessary licenses, ensuring they are complete and current.

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Ensure the availability of stationery and consumables required for Information Systems.

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Keep software within the Property Management System updated to the latest release as directed by the Area Director of Information Systems.

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Optimize employee productivity through multi-skilling, multitasking, and flexible scheduling to achieve the financial goals of the business while meeting guest expectations.

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Prioritize improving productivity and prudently managing utility and payroll costs within established guidelines, ensuring optimal deployment and energy efficiency of all equipment.

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Advise hotel management on potential enhancements through existing or new Information Systems and technological advancements.

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Address guest and employee inquiries courteously and efficiently; report complaints or issues when immediate solutions are not available, ensuring timely follow-up.

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Assist in preparing the annual Finance Business Plan, ensuring divisional objectives align with the overall business goals of the hotel and the needs of employees.

Desired profile

Qualifications :

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A minimum of three years' experience in a comparable role.

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Experience with pre-opening operations is preferred.

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Demonstrated background in luxury hospitality within both resort and urban city environments.

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Proficient communication skills in both spoken and written English