Sales Manager

Job description

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Sales Manager!

Your MINDSET:

· A team player with a good portion of personality;

· Enthusiasm and a hands-on mentality;

· A true representative of the company to (potential) clients, the public and other external sources;

· A team player with a hands-on mentality and a love for selling;

· A true support for our events clientele during the entire process;

What does the ROLE entail?

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§ Functioning as an expert within the allocated sales segment (MICE)

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§ Define and implement sales action plans related to different costumer segmentation (Groups, Meetings & Events) to achieve hotel's financial target and increase market share;

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§ Pre-qualify and prospect businesses opportunities from new accounts; while using a creative selling approach

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§ Knowledgeable in Revenue & Yield Management and the overall hotel business mix ;

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§ Make business decisions with a data-driven approach;

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§ Understands how different segments impact each other, and has the ability to create tactics/give recommendations on different markets and segments;

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§ Establish and maintain strong relationship with the established clientele and constantly explores into new business opportunities;

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§ Ensure systematically and efficiently calls on allocated accounts within location and reports findings and opportunities to the Cluster Director of Sales;

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§ Establish strong contacts to source for information in regard to market, competition and clientele updates;

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§ Plan and make sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities;

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§ Carefully plan sales calls into defined objectives;

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§ Ensure professional sales calls as per Hyatt Sales Trainings;

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§ Ensures a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;

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§ Entertain and conduct hotel inspections to clients whenever required;

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§ Meet and greet VIP guests upon arrival/departure;

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§ Entertain and conduct hotel inspections to relevant representatives/delegates whenever required;

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§ Liaise and work closely with the related operation departments ensuring guest's requests and expectations are being met;

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§ Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, ensure that the necessary follow-up is conducted in a timely manner;

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§ Ensure that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times;

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§ Maintain complete and supported records in all Hyatt systems of all sales activities, agreements, contracts and quotations for the hotel;

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§ Establish an efficient trace file to ensure that all business booked is properly tracked;

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§ Assist in welcoming & training newcomers on Hyatt Sales Procedures and best practices;

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§ Contribute to the usage of digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively.

Desired profile

Qualifications :

What's in it for YOU?

General Perks:

· An entry to the Hyatt Family, a place where we care for people so they can be their best;

· 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

· Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

· Uniform provided and laundry is taken care of in house.

· 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

· To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

· Social Activities; Team building outings, Sports/wellbeing activities

· Hotel gym access

Development:

“Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee's individual circumstances and take the form of a career lattice”

· International working experience with future international transfer happily facilitated.

· Personal development plan, in order to reach your full potential.

· A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

· An International team of over 15 different nationalities

· Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

· At least 1 year experience working in Events and/or Sales, preferably in a Hotel;

· A degree in Hospitality / Tourism, ideally with a focus in Events, or equivalent experience;

· Great language and communication skills in English and ideally in Dutch;

· Unafraid of events sales related administrative tasks, projects and responsibilities;

· A fun, loving and energizing person;

· Committed to delivering a high level of customer service;

· Outstanding organizational and administration skills;

· Aware of proper telephone etiquette and are confident when on the phone;

· Exceptional grooming standards;

· Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for