Information system Executive

Job description

Operational

§ Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.

§ Assist authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.

§ Coordinates timely repair and return to service any faulty systems or items of equipment.

§ Establishes and implements procedures to ensure backup of data in any I.S. system.

§ Rebuilds data corrupted by either hardware or software faults.

§ Coordinates the timely handling of any software fault reports or enhancement requests.

§ Sets up emergency procedures to continue the operation of the hotel in the event of system failure.

§ Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.

§ Establishes necessary security measures to prevent unauthorised access to the I.S. systems.

§ Provides technical assistance to internal and external audit employees.

§ Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose

Personnel

§ Plans and implements effective training programmes for employees in coordination with the HR/Training Manager and Departmental Trainers.

§ Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

§ Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

§ Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

§ Feedback the results of the Employee Opinion/Pulse Survey and to ensure that the relevant changes are implemented.