Housekeeping Runner

Job description

Main Duties

Administration

· Ensure the proper handling and control of lost and found items.
· Values and preserves very good working relationships.
· Prudently balances resources and standards of service to meet the financial goals of the hotel, Hyatt Regency Standards and guest expectations.
· Ensures that Corporate Strategies, initiatives, communications and Associate Information pieces are appropriately communicated to associates in a timely manner.
· Exercises responsible practices and personal behaviour at all times, positively representing the hotel Team and Hyatt International.
· Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.

Customer Service

§ Excellent communication skills, a proactive problem solver. Attention to detail.

§ Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of employees.

§ Personable and pleasant to deal with. Discreet, reliable and diplomatic. Honest and approachable.

§ Positive “can do” attitude and flexible approach. Motivated, passionate and seeks opportunities to be multi-skilled and trained.

§ Personally ensure compliance with all relevant Workplace Health & Safety and Occupational

Helath & Safety legislation, and related Hyatt Regency policies.

§ Good health physically fit. Good personal grooming and personal presentation.

· Understands and respects local cultural, able to adapt to changing environment.

Operational

§ Responsible self-starter, capable of handling multi-faceted tasks and of working under pressure.

§ Organize equipment for daily tasks, including trolley, personal equipment & chemicals.

§ Report any odd occurrences, carpet cleaning requirement, pest infestations, etc. to Team Leader

§ Reports complaints or problems to Team Leader / Housekeeping Manager if no immediate solution can be found.

· Ensures a high level of product knowledge of hotel and local area.
· Ensures a high level of customer service is consistently maintained.
· Ensures a high level of security consciousness in his/her assigned area.
· Ensures the Team Leader / Housekeeping Manager is kept fully aware of any relevant feedback from either customers or other departments.
· Complies with the Hotel policies and procedures relating to Housekeeping.
· Complies with all systems and procedures as laid down by the Hotel Manager.
· Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
· Clean and maintain corridors, service-guest lifts, stairways, ice machine louvers, service areas and pantries.
· Sort, count, fold, mark, or carry linens to the linen trolley.
· Replenishes supplies such as drinking glasses and writing supplies.
· Sweeps, scrubs, and vacuums floor.
· Do project/special cleaning as assign.
· Cleans rugs, carpets, upholstered furniture, and draperies.
· Empties wastebaskets.
· Cleans the bathroom, windows, mirrors, fixtures and equipment.
· Transports trash and waste to disposal area.
· Replenishes bathroom supplies.

§ Report maintenance issues to Team Leader.

· Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
· Reports missing and damaged hotel property.
· Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
· Handles keys and ensures Security policies are adhered to.
· Cleans and maintains all supplies, equipment, storage rooms and service areas.
· Do turndown and touch up of rooms.
· No use of personal mobile phone in public spaces, neither during on the job.

Other Duties

§ Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.

§ Exercises responsible behavior at all times and positively representing the hotel management team and Hyatt International.

§ Responds to changes in the Housekeeping function as dictated by the industry, company and hotel.

§ Attends training sessions and meetings as and when required.

§ Carries out any other reasonable duties and responsibilities as assigned.

· Maintains high personal standards of timekeeping, always present for duty as scheduled
· Attends and participates in Briefings/Meetings as required
· Is always willing to learn and willing to teach others

Desired profile

Qualifications :

·  Supports the housekeeping team by delivering supplies, linens, and amenities to guest rooms and storage areas.
·  Assist in maintaining inventory, restocking housekeeping carts, and responding to guest requests in a timely manner.
·  To ensure that housekeepers have all necessary materials to maintain clean and comfortable guest rooms.