Housekeeping Manager

Job description

Operational Responsibilities

· Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.
· Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.
· Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.
· Supervise pest control and other contracted services to ensure effective and compliant operations.
· Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.
· Manage vendor relationships for employee uniforms and ensure timely distribution.
· Ensure proper handling, documentation, and storage of lost and found items.
· Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.
· Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.
· Collaborate with Front Office and Engineering to block rooms for maintenance as needed.
· Ensure implementation of all brand standards and service touchpoints, including “Touches of Hyatt” and “Rooms Top 20.”
· Act on feedback from Consumer Audits and implement necessary improvements.
· Foster cross-departmental collaboration to ensure guest satisfaction and operational success.
· Promote a team-oriented culture within Housekeeping and across departments.

Administrative Responsibilities

· Maintain and update the Housekeeping Departmental Operations Manual.
· Conduct regular team briefings and communication meetings.
· Monitor and update departmental communication logs.
· Explore and implement new technologies and equipment to improve efficiency.
· Ensure service standards align with the Operations Manual and brand expectations.

Financial Responsibilities

· Approve purchase requests and invoices related to Housekeeping operations.
· Optimize productivity through multi-skilling, flexible scheduling, and task management.
· Manage departmental costs while maintaining service quality and guest satisfaction.
· Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.
· Ensure compliance with financial policies, procedures, and timely reporting.

People & Culture Responsibilities

· Participate in recruitment and selection of Housekeeping staff using competency-based methods.
· Ensure punctuality, grooming, and professional appearance of all team members.
· Conduct annual performance reviews and support employee development plans.
· Plan and implement training programs in coordination with the Training Manager.
· Support Departmental Trainers and provide ongoing coaching and mentoring.
· Align work schedules with business needs and performance metrics.
· Encourage innovation, recognize contributions, and promote a culture of excellence.
· Uphold Hyatt's People Philosophy and core values in daily operations.
· Ensure team adherence to hotel policies, safety regulations, and hygiene standards.
· Act on Employee Opinion Survey results and implement relevant improvements.
· Attend and contribute to training sessions and leadership meetings.
· Maintain awareness of labor laws and employee relations best practices.
· Represent the hotel professionally in all interactions with external stakeholders.
· Ensure understanding and compliance with the Employee Handbook and hotel policies.