Director of Food ＆Beverage / 料飲部長

Job description

Job Responsibilities (Director of Food & Beverage)

· Oversee all Food & Beverage operations and ensure alignment with Andaz brand standards.
· Drive financial performance through budgeting, forecasting, cost control and revenue strategies.
· Lead the development of annual business and marketing plans for all outlets and banquet operations.
· Ensure smooth daily operations by maintaining updated departmental manuals and effective communication.
· Monitor service quality on the floor, provide coaching, and ensure exceptional guest experiences.
· Handle guest and internal customer inquiries and complaints with professionalism and efficiency.
· Maintain product quality by reviewing menus, monitoring offerings, and evaluating market trends.
· Lead recruitment, training, performance evaluations, and team development for all F&B employees.
· Ensure compliance with financial, safety, hygiene, and licensing regulations.
· Build strong relationships with business partners and competitors, driving continuous improvement and innovation.

Desired profile

Qualifications :

Qualifications

·  Proven leadership experience in F&B management within luxury hotels or comparable operations.
·  Strong financial acumen, including budgeting, forecasting, cost control, and profit optimization.
·  Demonstrated success in team leadership, talent development, coaching, and performance management.
·  Ability to elevate guest experience through service quality enhancement and operational innovation.
·  Excellent cross-departmental communication and collaboration skills.
· 
Working knowledge of marketing, PR opportunities, and product development in hospitality.

·  Creative, flexible, and open-minded approach aligned with the Andaz brand spirit.
·  Thorough understanding of hygiene, safety, and compliance standards.
·  Strong professional presence and commitment to Hyatt's Values and Culture.