Housekeeping Attendant- Female

Job description

The Housekeeper/Room Attendant plays a vital role in creating a welcoming and comfortable environment for our guests by ensuring assigned guest rooms are impeccably clean and well-maintained. Prior experience in housekeeping is preferred, along with strong communication skills and a commitment to exceptional service.

General Responsibility

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Communicate in a friendly, tactful and professional manner with guests and colleagues.

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Provide information regarding the hotel's facilities & services.

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Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.

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Always present a clean and tidy appearance in accordance with the hotel's grooming standards.

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Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

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Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

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Care about your environment and make sure it is tidy and well maintained.

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Be reliable and ensure you are at work on time.

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Know your role in case of emergency such as bomb threat, flood, fire etc.

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Understand the Employee Handbook and comply with the standards it outlines.

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Carry out all professionally reasonable instruction given by your supervisor.

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Report all incidents, accidents and guest complaints in briefings

Technical Expertise

Rooms

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Know and strictly follow established procedures for the cleaning and set-up of guest rooms

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Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards

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Carry out the following procedures according to established standards

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Key Procedures

- DND (Do Not Disturb)

- Baby Sitting

- Room Discrepancy

- Lost & Found

- Elsafe (Room Safety Box)

- Loan Item

- Lost & Breakage

- Shoe Shine

- Coffee & Tea Facilities

- Mini Bar

- Guest Laundry Pick-up

- AC set up

Linen, Wardrobe & Taylor

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Know and follow procedures for Uniform/Linen exchange

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Methodically organize Uniform and Linen storage

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Be involved in the Uniform and Linen Inventory

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Deliver guest room linen to the pantry

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Mend and maintain the employees' uniforms in good order.

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Ensure any damage that may occur to any linen or uniform is followed up quickly

7. Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

Public Area

2. Know and strictly follow all established cleaning procedures for:

- Polishing

- Vacuuming

- Scrubbing

- Mopping

- Shampooing

- Dusting

- Scrubbing

- Washing

- Deep cleaning

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Complete Room/Public Area Crew work assignment sheet

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Know how to operate/use available Housekeeping machinery's and chemicals according to established standards

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Ensure the cleanliness of Public Area and Public Toilet are in standard.

Desired profile

Qualifications :

·  Previous experience in housekeeping, cleaning, or room attendant positions within a hotel, luxury residence, or similar environment preferred.
·  Comprehensive knowledge of cleaning techniques, products, and modern housekeeping equipment.
·  Excellent organizational and time management skills, able to prioritize tasks and work efficiently without constant supervision.
·  Meticulous attention to detail and commitment to delivering superior standards of cleanliness and presentation.
·  Understanding of laundry care, including specialist fabrics, garment steaming, and stain removal.
·  Clear and respectful communication skills, including the ability to follow both written and verbal instructions.
·  Flexible and adaptable, willing to work weekends and evenings if required.
·  English language skills are essential.