Guest Service Ambassador

Job description

One of the finest 5-star hotels in London, Hyatt Regency London – The Churchill is ideal for both business and leisure travelers, offering a peaceful yet central location. Situated in the heart of London's West End, this luxurious hotel is within walking distance to many of London's leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt ‘We care for people so they can be their best'.

You are accountable for providing guests with all service and assistance connected with arrival to and departure from the hotel.

Some of the key processes include but are not limited to:

· Delivering a smooth arrival and departure experience including rooming and delivering luggage
· Ensuring all guests have the appropriate credit facilities established
· Assisting guest's during their stay and handling guest's feedback
· Maximising all revenue opportunities that meet guest's needs
· Actively supporting all new colleagues to ensure they are feeling the Hyatt Experience

Desired profile

With your passion and care for guests, you are always looking for ways to exceed their expectation. You are currently working in a customer facing environment and have an inquisitive nature and the desire to achieve your best. Your smart appearance, good communication skills and attention to detail round up your profile.

If you are a dynamic, sociable and passionate individual that is looking to join a fun and vibrant team, then we would like to meet you.

Hyatt offers a great range of benefits, including

· 12 complimentary nights
· Individual personal career development opportunities
· £500 Reward for recommending a friend
· Interest free season ticket loan
· Tuition Aid, to name but a few