Guest Experience Supervisor
Bogotá (Bogotá D.C.)
Job description
Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:
• Lead hotel operations during the primarily daytime shift.
• Execute and oversee guest experience processes and standards.
• Monitor operational metrics and reports.
• Manage guest-related situations and service recovery efforts.
• Coordinate with various hotel departments to ensure smooth and efficient operations.
• Ensure effective shift handovers and proper follow-up on pending items.
Desired profile
Qualifications :
Are you passionate about luxury hospitality and service excellence?
We are looking for a Guest Experience Supervisor to lead the hotel's primarily daytime operations, ensuring an exceptional guest experience and the proper execution of procedures and standards.
Responsibilities:
• Lead hotel operations during the primarily daytime shift.
• Execute and oversee guest experience processes and standards.
• Monitor operational metrics and reports.
• Manage guest-related situations and service recovery efforts.
• Coordinate with various hotel departments to ensure smooth and efficient operations.
• Ensure effective shift handovers and proper follow-up on pending items.