Assistant Manager - Le Pristine Singapore

Job description

Responsibilities:

· Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service
· Greet guests warmly and escort them to their tables
· Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity
· Coordinate with the kitchen and bar staff to ensure timely and accurate service
· Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders
· Train and mentor front-of-house staff, fostering a positive and professional work environment
· Address and resolve any guest complaints or concerns promptly and professionally
· Maintain high standards of cleanliness and organization in the dining area
· Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment
· Ensure compliance with health and safety regulations
· Assist with special events and private dining arrangements as needed
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
· Maintains positive guest and colleague interactions with good working relationships
· Establishes a rapport with guests maintaining good customer relationships
· Personally and frequently verifies that guests are receiving the best possible service

Profile:

· You are hospitable, friendly and have a natural courtesy
· You have a neat and tidy appearance and you are punctual
· Eager to learn, flexible and a team player
· You can work independently and act as a collegiate in a team
· Enthusiastic, passionate and ambitious
·
An eye for detail and a “hands-on” mentality

Requirements:

· Proven experience as an assistant manager in a similar leadership role in the hospitality industry
· Exceptional customer service and interpersonal skills
· Strong leadership and team management abilities
Excellent organizational and multitasking skills
· Ability to remain calm and composed under pressure
· Proficient in reservation management systems and point-of-sale (POS) software
· Impeccable grooming and professional appearance
· Flexibility to work evenings, weekends, and holidays as needed
· High school diploma or equivalent; hospitality management or related field is a plus