Front Office Manager

Job description

Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Front Office Manager !

Your MINDSET:

· Confidence, energy and cleverness;
· A hands-on mentality, positive attitude and pro-activism;
· A problem-solver who likes to take on challenges;
· An inspirational leader that brings the guest experience to the next level;
· A true host, which means being a receptionist and concierge: all things to everyone;
· A leader and natural motivator with a good portion of personality;
· A living and breathing example of how to make the guests’ stay personalized and memorable.

What does the ROLE entail?

· Supervising, coaching, counseling and training the Front Office team to reflect our service standards and procedures (including how to greet guests and courteously solve guest requests);
· Ensuring all operations and cash handling are done per policies and procedures;
· Verifying that accurate room status information is maintained and properly communicated;
· Performing all Front Office operational tasks as needed, to facilitate service and show presence;
· Analyzing, investigating, resolving and documenting all guest complaints;
· Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
· Coordinating reports from guests regarding rooms requiring urgent maintenance;
· Preparing schedules, wages and attendance lists;
· Actively participating in the selection of Front Office employees.

What’s in it for YOU?

· A great place to work in lovely Amsterdam East;
· 12 free nights at Hyatt hotels globally every year;
· A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
· Other work perks e.g. training opportunities, career planning, discounts all over the world and social activities;
· An entry to Hyatt, a place where we care for people so they can be their best;
· International working experience with future international transfer happily facilitated.

HyPride Amsterdam Video

Desired profile

Qualifications :

Your EXPERIENCE:

·  You are currently a Front Office Manager or have at least 2 years of experience working as Assistant Front Office Manager, alongside encompassing knowledge of Front Office operations and administration;
·  Experience working in 5* hotels;
·  You have great leadership skills; experience leading large teams (10 Front Office colleagues and more)
·  A relevant degree in Hospitality or Tourism Management, or equivalent experience;
·  Very familiar with Amsterdam and everything she has to offer;
·  Encouraging, motivating and reassuring;
·  Great language and communication skills in English and (preferably) in Dutch;
·  You do not hold back from all front desk related administrative tasks, projects and responsibilities.
·  Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for!