Front Office Manager

Job description

The Front Office Manager is responsible for leading and managing the Front Office operation to ensure a smooth, welcoming, and memorable guest experience from arrival to departure. This role oversees the Front Desk, Guest Services, Concierge, and related guest-facing functions while maintaining The Standard's service style, brand personality, and operational standards.

Key responsibilities include managing daily front office operations, handling guest feedback and service recovery, leading and developing the team, monitoring room inventory and upselling opportunities, coordinating with Housekeeping, Reservations, Sales, and other departments, and ensuring accurate reporting, cashiering, and compliance with hotel policies.

Desired profile

Qualifications :

·  Previous experience as Front Office Manager or Assistant Front Office Manager in a hotel or resort
·  Strong leadership, coaching, and communication skills
·  Excellent guest relations and problem-solving abilities
·  Good command of English and Thai
·  Knowledge of hotel PMS systems and front office procedures
·  Ability to work under pressure and manage a diverse team
·  Positive, hands-on, and service-minded personality
·  Passion for lifestyle hospitality and creating memorable guest experiences