Front Office Associate

Job description

• Delivers the brand promise and provide exceptional guest service at all times.

• Provides excellent service to internal customers as appropriate.

• Be familiar with the hotel's products and services and policies.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

• Meets and greets all guests and assists with registrations.

• Ensures the strict control of room keys.

Desired profile

Qualifications :

BHM / Diploma in Hotel Management