Food & Beverage Manager

Job description

Operational

· To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.

· To make sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

· To make sure that Food and Beverage Departments respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented.

· To work closely with other Leadership Team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· To make sure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

· To make sure that all employees are up to date with the availability of seasonal and new products on the market.

· To taste and monitor the food and beverage products served throughout the operation, providing feedback where appropriate.

Personnel

· To assist in the recruitment and selection of all Food and Beverage employees. To make sure that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees.

· To oversee the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· To maximise the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

· To conduct annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. To ensure that they in turn conduct annual Performance Development Discussions with their employees.

· To assist in the development of Departmental Trainers through ongoing feedback and monthly meetings.

· To ensure that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers.

· To oversee the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators.

· To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· To support the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

· To ensure that all employees have a complete understanding of and adhere to employee rules and regulations.

· To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· To feedback the results of the Employee Engagement Survey and to ensure that the relevant changes are implemented.

· To maximise employee productivity and morale within the department and consistently maintain discipline within the resort guidelines and local legislation.

· To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

· To exercise self-control at all times.

· To ensure that you are known for your fairness.

· To project a positive and motivated attitude amongst your employees.

· In conjunction with the Director of Sales, Human Resources manager, develop career paths for each staff member.