Food & Beverage Attendant - Waterpark

Job description

· Ensure that all interactions with Guests are engaging, entertaining, and align with the park's brand promise.

· Handle Guest inquiries and feedback in a courteous and efficient manner, ensuring that any issues are resolved satisfactorily.

· Maintain positive interactions with Guests and Colleagues, fostering a fun and welcoming environment.

Financial

· Maximize productivity through effective time management and multi-tasking.

· Assist in managing resources efficiently to meet the financial goals of the park.

· Embrace new technology and methods to enhance Guest experiences and improve productivity.

Operational

· Work closely with other Colleagues in a supportive and flexible manner, focusing on the overall success of the park and the Guests satisfaction.

· Be fully conversant with all services and facilities offered by the park.

· Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives.

· Handle Guest enquiries in a courteous and efficient manner and report Guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with Guests.

· Respond to the results of the Guest Audit and ensure that the relevant changes are implemented.

· Maintain par stocks of all equipment and Guest supplies as required.

· Seat, take orders and serve food and beverage to Guest according to the established sequence and procedures.

· Answer enquiries and make suggestions regarding food, beverage and service to Guests.

· Clear and reset counters or tables as required.

· Compute bill and accept payment and strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

· Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss.

Personnel

· Work closely with other Food and Beverage Colleague to ensure a cohesive and enjoyable Guest experience.

· Participate in training and development programs to enhance performance skills.

· Adhere to the park's grooming and appearance standards, ensuring a professional and approachable image.

Other Duties

· Follow all park policies on fire, hygiene, health, and safety.

· Report for duty punctually, wearing the correct uniform and nametag at all times.

· Maintain a high standard of personal appearance and hygiene.

· Attend and contribute to Colleague meetings and training sessions.

· Support the implementation of the park's values and culture.

· Undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and Team Leader.

· Respond to changes in the Food and Beverage function as dictated by the industry, company and park.

Occasional Duties

· Assist in carrying out inventory of operating equipment.

· Perform other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Good customer service, communications and interpersonal skills are a must.

Experience in waterpark / Amusement park is a plus.