Duty Manager (Assistant Manager - Front Office)

Job description

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We build connections, celebrate success and create inclusive environments, together.

We have an exciting opportunity for an Assistant Manager – Front Office (Duty Manager) to join our team on a full-time basis. This role will commence from early December 2024.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
· Discounted accommodation for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:

As an Assistant Manager – Front Office (Duty Manager) at Australia’s largest hotel, you will join and lead a passionate team of service ambassadors. Supported by the Front Office Manager and Assistant Front Office Manager, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide and support the team ensuring our guests enjoy an elevated experience.

Responsibilities Include:

· Responsibility for the day to day leadership and supervision of colleagues working in the Front Office and Guest Services department
· Maintaining complete knowledge of all room types, the hotel matrix and facilities
· Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
· Handling guest queries and complaints with professionalism and a hospitable manner
· Active involvement in the upsell initiative
· In the event of an emergency, be the first point of contact in the management of the situation

Our ideal candidate will possess:

· Demonstrated experience as a Duty Manager in a high volume, hotel operation
· Experience working with OPERA property management system
· A warm and caring attitude
· Strong problem solving skills and the ability to work efficiently under pressure
· Availability to work on a rotating roster, including overnight shifts
· Unrestricted, valid Australian working rights
· A current NSW RSA and First Aid Qualification is desirable