Groups & Events Executive

Job description

Hyatt is a hospitality company that was built by family. It´s a workplace where coworkers become friends. We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Empathy, Experimentation, Inclusion and Wellbeing. We operate in over 75 countries across 6 continents, aiming to create energizing experiences that connect our guests to who and what matters to them most.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

For one of our hotels - beautiful Andaz Prague - we are currently looking for

Groups & Events Executive

What would be your role?

As Groups & Events Executive you will support the department Groups & Events. You optimize and boost sales of banquet facilities combined with room nights.

Your day-to-day

As a Group, Conference, and Events Executive, you will maximize revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Group, Conference, and Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, Group, Conference, and Events Executive will perform the following tasks to the highest standards:

· Receive and convert incoming enquiries to achieve targets and maximize revenue
· Seek opportunities to increase sales and conversions within the Team
· Handling all incoming phone, email and web reservations.
· Respond within 2 hours to booking requests and prepare responses to RFPs.
· In-house contact and after-sales customer contact.
· Manage an events schedule to maximize yield
· Focus on a consistently executed up-selling approach
· Build strong relationships with customers to fully understand their needs
· Arrange and carry out Hotel show rounds
· Ensure the complete administration and execution of all planned events supporting the planning team
· Participate in creating mailings, newsletters and Sales blitz.
· Participate in hotel promotional activities, Site inspections, client sales blitz and famtrips

What we need from you

· Preferably experience at Reservations/ Sales and F&B
· Good communicative skills and good telephone technique
· Demonstrated previous experience working in the Conference and Events function
· Event planning experience
· Speaks and writes fluently in English, Czech and preferably another foreign language
· Numerical insight and analytical skills
· Able to prioritize
· Positive and can-do attitude
· Experience with Microsoft Office Word, Excel and Powerpoint and Opera is a plus
· Sales techniques
· Well-groomed appearance
· Secondary Hotel School or Hotel management

What we offer

· 25 days holiday
· Free lunches
· Free laundry
· 2 yoga classes every month
· Multisport card
· Opportunity for career growth within Hyatt hotels worldwide
· 12 nights free or deeply discounted anywhere in the world at Hyatt hotels
· Opportunity to experience on-site accommodations with free dinner at ZEM restaurant for 2 people