Duty Manager

Job description

About the Role

To be the first point of contact for internal and external guests, whilst supporting the Rooms Division Manager daily. To oversee the Front Office operations and provide support as required.

Your Core Purpose will be:

Reporting to the Hotel Manager, the Duty Manager functions as the first point of contact for all internal and external guests, while supporting the daily hotel operations.

Duties include:

· Lead the Guest Service Officers to deliver an incomparable service experience
· Responsible for short and long term planning and the management of the hotel’s Front Office operations
· Maintain guest room inventory
· Coach and train employees to reflect Hyatt Place Service Standards and Procedures
· Perform all tasks of a Front Office Staff as needed to facilitate service
· Ensure all operations and cash handling are done per policies and procedures
· Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
· Analyse, investigate, and resolve guest complaints
· Insures proper staffing levels for customer service goals.
· Manage hotel operations in the absence of senior leadership team
· To be fully conversant with emergency procedures and local legislation

Desired profile

Qualifications :

What we are looking for:

·  Relevant degree in Hospitality is an advantage
·  Previous experience as Duty Manager or Team Leader in Front Office
·  Previous experience using OPERA PMS is essential
·  Knowledge of Outlook and Word
·  Demonstrated leadership skills through the ability to train, motivate and develop your Front Office team
·  Excellent verbal and written communication skills
·  Strong time management with the ability to juggle multiple demands
·  Adaptable and able to solve problems quickly
·  Demonstrated ability to provide and improve customer service with both internal and external customers.
·  A positive, enthusiastic attitude and the ability to work a flexible 24/7 day roster