Cluster Director of Food & Beverage - Andaz Tokyo & Hotel Toranomon Hills The Unbound Collection by Hyatt

Job description

Job Responsibilities

(Cluster Director of Food & Beverage of Andaz Tokyo and Hotel Toranomon Hills - The Unbound Collection by Hyatt)

· Oversee all Food & Beverage operations and ensure alignment with Hyatt brand standards.

· Drive financial performance through budgeting, forecasting, cost control and revenue strategies.

· Lead the development of annual business and marketing plans for all outlets and banquet operations.

· Ensure smooth daily operations by maintaining updated departmental manuals and effective communication.

· Monitor service quality on the floor, provide coaching, and ensure exceptional guest experiences.

· Handle guest and internal customer inquiries and complaints with professionalism and efficiency.

· Maintain product quality by reviewing menus, monitoring offerings, and evaluating market trends.

· Lead recruitment, training, performance evaluations, and team development for all F&B employees.

· Ensure compliance with financial, safety, hygiene, and licensing regulations.

· Build strong relationships with business partners and competitors, driving continuous improvement and innovation.

Desired profile

Qualifications :

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Proven leadership experience in F&B management within luxury hotels or comparable operations.

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Strong financial acumen, including budgeting, forecasting, cost control, and profit optimization.

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Demonstrated success in team leadership, talent development, coaching, and performance management.

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Ability to elevate guest experience through service quality enhancement and operational innovation.

· 
Excellent cross-departmental communication and collaboration skills.

· 
Working knowledge of marketing, PR opportunities, and product development in hospitality.

· 
Creative, flexible, and open-minded approach aligned with the brand spirit.

· 
Thorough understanding of hygiene, safety, and compliance standards.

· 
Strong professional presence and commitment to Hyatt's Values and Culture.