VP Client Service Management證券結算保管部 副總裁

Job description

Job Advert Details

滙豐證券服務部:
作為業界先驅的國際級銀行，不論是現在或未來，滙豐證券服務部提供了強大與可靠的解決方案，以提高績效和降低風險。滙豐證券服務部提供包括證券保管、結算、股務、資金匯兌服務及基金會計、基金事務服務給國際及國內專業投資機構 ( 如：銀行、證券商、基金公司、壽險公司等)。

As part of the world’s leading international bank, HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, HSBC Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

Job Context:
The key purpose of the role will be to ensure that we deliver a service proposition that meets clients’ requirements for exceptional service while also recognising and adapting to changing client requirements as automation and digitisation reduce reliance on operational dependencies and interaction day to day, and clients seek to extract additional, long term value from their service providers.

People Manager: No
Report to: Head of Custody Client Service, Hong Kong | Securities Services

Major Challenges:

·  Client retention – work in tandem with Account Management, Product Management and Client Management to ensure high levels of current and future service, client satisfaction and a reference-able client base
·  Operational satisfaction – act as the senior escalation point for all operational issues and requirements including service delivery, MI and analysis, service review meetings and account opening
·  Ensure proactive management of operational issues across all products and jurisdictions
·  Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business for the select client base

Information

·  With experiences of client service management, business implementation/change, business development and/or senior operational leadership experience
·  Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings
·  Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
·  Understanding of core commercial and contractual drivers and business performance
·  Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
·  Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
·  Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
·  Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
·  Sound understanding of controls, risk management (product and market) and mitigation techniques
·  GPAD covered worker