TPRM trainer– Learning and Education

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of TPRM trainer– Learning and Education

Role Purpose:

·  The Learning and Education team within GTPM Hub is responsible for delivering technical training and ensuring continuous learning and development for GTPM Hub Operations.
·  Responsible for working with internal stakeholders (e.g., Change and Design, Hub SME) to develop and execute a broad-based learning and development strategy for Case Manager and Quality Control teams across five Hub locations.
·  The Hub Trainer (Facilitator) will work on development of content for New Hire, BAU, refresher and continuous learning initiatives. They will need to display core subject expertise in the process of Third-Party Management.
·  Support training initiatives for tactical business/process learning solutions to meet staff capability needs in line with the strategy. The GTPM Hub Education Trainer (Facilitator) will be largely involved in delivering process training, developing the trainers to the needed level of domain expertise.

Main Activities:

·  Act as the main contact in each of the GTPM Hub site to provide training and coaching to Hub new joiners before they move into operation.
·  Maintain a certain level of the existing CM/QC routine work.
·  Lead the Training Workstream in each of the Hub site and closely work with the HR L&D to support the continuous learning for GTPM Hub colleagues.
·  Provides administrative support to the Hub learning activities (e.g., Hub clinics, Risk Dep program)
·  Review the new joiner assessments and ensure they are updated and maintain the e-learning platform.
·  Support SME team on different initiatives (e.g., thematic review) 
·  Maintain the trainings records and relevant data always updated on the learning platform.

Requirements

·  Minimum 18 months relevant experience in the GTPM Hub.
·  Background in Learning and Development/Training Environment, and experience in training techniques, methods, and evaluation is preferable.
·  Ability to explain technical aspects in simple way to various types of learners such as new hires and existing learners.
·  Strong communication and presentation skills required with excellent planning and organisational skills.
·  The role requires excellent inter-personal and communication skills with the role holder required to liaise and coordinate with Operations management and team members across multiple sites.
·  Should be a Team Player and collaborate with various teams across the multiple sites.
·  Ability to provide constructive feedback.
·  Ability to maintain control, direction, and motivation in an ever-changing environment.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***