Third Party Sales Agent Sales Manager

Job description

Job Advert Details

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an TPSA Sales Manager .

Principal Accountabilities

Impact on the Business

·  Achieve or exceed the performance expectation and KPIs 
·  Increase the market share and penetration of target product and services
·  Support the development and launch of new products and services by providing market feedback and customer insights
·  Provide accurate and timely sales forecasts and reports to the management
Customers / Stakeholders

·  Ensure customer satisfaction
·  Resolve customer complaints and issues promptly and professionally
·  Understand customer needs and preferences and provide tailored solutions
·  Critical channel for the organic and fairly aggressive growth of the target customer segment in Vietnam 

Leadership & Teamwork

·  Take part in hiring process
·  Lead and motivate the sales agent team to achieve PE & KPIs
·  Provide coaching and feedback to sales agents to improve their skills and performance
·  Foster a positive and collaborative work environment among the team
·  Communicate effectively with the management, admin team, operation team, underwriting team, product team, marketing team, customer experience team… by providing timely and relevant information, reports, feedback, and suggestions.

Operational Effectiveness & Control

·  Establish and manage operational excellence & customer service, including (but not exhaustive) operational risk, including its identification, assessment, mitigation & control, loss identification and reporting. This is aimed to protect the brand integrity and image.
·  Remains compliant with and ensures awareness of Audit and Group requirements and other internal guidelines. Ensures strict compliance with government banking regulations. Timely implement internal and external audit points together with any issues raised by external regulators.

Information

Knowledge & Experience / Qualifications 

Knowledge/Experience

·  Experience of managing Sales team of more than 6-10 + FTE in retail segment in banking or FMCG.
·  Proven ability in sales team leadership, people and resource management
·  In depth understanding of products and operational procedures 
·  Knowledge and understanding of relevant risk / compliance / audit standards
·  Banking knowledge about RBWM products would be added advantage

Skills

·  Ability to strategies and plan for Team. Ability to forecast and manage sales resources for achieving business objectives.
·  Excellent interpersonal and communication skills
·  Effective sales leadership skills including coaching and sales activity management on a team / one to one basis.
·  Planning and organizing skills
·  Analytical skills
·  Problem solving skills
·  Complaint handling skills

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited