Field Engineer

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Field Engeneer

The Field Engineer works in a highly directed environment. Assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing Performs other non-troubleshooting duties. Direction may be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

• Private Label Services Support

• Transformation Services calls, installing and servicing PCs, LAPTOPS, MTC, STC, and PC, LAPTOPS, MTC, STC, peripherals and/or electronic equipment

• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script

• May perform routine installs, moves, adds and changes as part of a directed team, including:

 • Complex desktop and laptop break fix work

• Whole unit replacement

• Simple desktop printer fixes 

• Load software with a script

• Performs scripted image loading, unit diagnostics and replaceable unit swapping

• Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals

• Performs preventative maintenance activities on certain products as directed

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Insures customer satisfaction throughout

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

• May provide Smart hands support using augmented reality

• May Maintaining stocks/ inventory at client’s site (if applicable)

Requirements

• High school degree required

• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix

• Computer-building background experience preferred

• A+ certification a plus

• Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS

• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications

 • Basic mechanical skills and understanding of electro static discharge (ESD) procedures

• Training and/or vendor certifications as required including completion of Core Training

• Ability to resolve basic / non-complex problems as directed

• Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage. Police or criminal background verification clearance may be required

  ¡You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued by HSBC Electronic Data Processing (México) Private LTD***