Testing Analyst.

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Testing Analyst 

 

Role Purpose:

Join our innovative and dynamic team at Global Payments Solutions (GPS) as a Testing Manager, Client Integration, within our Client Implementation & Integration team. At HSBC, our GPS Client Implementation & Integration team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

 

The role of a Testing Manager, Client Integration, is critical to ensure the technical aspects of a project align with the business objectives and that the resulting solutions are robust, scalable, and efficient.

Main Activities:

·  Develop effective communication with stakeholders, understanding their business needs, and ensuring satisfaction with the integration process.
·  Contribute to continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback.
·  Communicate with stakeholders at a regional level; ensure effective internal and external communication with the sharing of project status, risks, and issues.
·  Serve as a liaison between Client Service and other stakeholders, including Sales – FIG / Corporate / CMB, GB Global Management, and CMB Regional Teams.
·  Manage a varied portfolio of regional integration projects.
·  Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients.
·  An understanding of HSBC Digital channels and underlying systems and processes is desirable.
·  An understanding of Payment Types regionally and global awareness is desirable.
·  An understanding of the various industry standard formats (including ISO20022), testing processes, and methodologies is desirable.
·  An understanding of key industry changes, with specific reference to Swift MT to MX (ISO) migration and the requirements and impact on our client base (Corporate & FIG) is desirable.

Requirements

·  Manage multiple client integration intermediate-level projects to onboard clients to HSBC Digital Channels (HSBCnet, Treasury API, H2H, and SwiftNet).
·  Provide regular updates on progress with your project stakeholders.
·  Proactively identify and highlight potential technical blockers that may affect a successful implementation to maintain a seamless customer experience.
·  Keep on top of industry trends, emerging technologies, and changes in payment regulations to support your technical testing knowledge and problem-solving capabilities.
·  Employ logical problem-solving skills to satisfy both the client and the Bank.
·  Support strategic priorities of the GPS business, promoting a positive culture.    

Competencies

·  Good time management skills and prioritization abilities.
·  A track record of gaining and understanding customers’ needs and delivering excellent customer service.
·  Strong communication skills, both verbal and written, to be delivered to both customers and internal stakeholders.
·  Good problem-solving skills to resolve issues to both the client’s and the Bank’s satisfaction. Identifying roadblocks and taking required actions to resolve them.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***