Service Resilience Governance/Consultant Specialist
Pune (Pune Division)
Job description
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:
· Support Service Continuity NFRs (Non Functional Requirement) as part of service onboarding process.
· Manage complex project scenarios and first level escalations.
· Conduct governance checks for ACTIVE services of multiple regions.
· Lead IBMi / Data Centre Loss Role swap co-ordination for multiple regions.
· Support PMs & IT Service Owners of all major regions Globally (Europe, North America, Canada, APAC) across multiple lines of business within HSBC on service resilience (continuity) queries.
· Chair meetings with PMs/ITSOs/Project Teams in relation to NFR process and procedures.
· Understand and execute Service Resilience policies and procedures in accordance to FIM requirements.
· Adhere to team’s operating model and deliver as per delivery quality parameters of the team.
· Participate in UAT testing for changes in Scott system.
· Propose and lead ideas for process improvement and/or automation.
· Collaboratively work with India and other regional team members.
Requirements
To be successful in this role, you should meet the following requirements:
· IT Service Continuity Management (ITSCM) – Expertise in disaster recovery (DR) and service continuity/resiliency planning.
· Cloud & Infrastrusture Resilience – Understanding of hybrid cloud, networking, and data center resilience. Knowledge of Aws/GCP/Azure would be an added advantage.
· Language Proficiency – Any experience of development work using ServiceNow, JAVA, SQL or REST APIs will be added advantage.
· Service Now – Knowledge and hands-on experience with the ServiceNow Platform is preferred.
· Incident, Change & Problem Management – ITIL-aligned incident handling, Change raise & review, post mortem analysis, and trend identification across various client services.
· Regulatory & Compliance Awareness – Understanding of different controls being managed by ITSOs.
· Vendor & Third-Party Management – Working with SaaS, PaaS, and Iaas providers to ensure service resilience.
· Control & KCI Management – Ensuring compliance with agreed KCIs or control appetite/tolerance levels.
· Stakeholder Management – Liaising with end users, internal IT teams, and business to align on resilience strategies.
· Strategic Thinking & Risk Management – Identifying systemic risks across multiple services and implementing resilience best practices. Have analytical and self-driven approach
· Strong Communication & Influence – Excellent Verbal and written communication skills. Translating technical resilience strategies into business value for non-technical stakeholders.
· Decision-Making Under Pressure – Must be able to confidently hold discussions with managers without getting pressurized. Rapid assessment and mitigation of service disruption in a high-paced environment.
· Shifts – Willing to work in rotational shifts (Night shifts are generally not exceeding one week per month)
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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Issued by – HSBC Software Development India