Senior Financial Services Officer - RBWM SCC KYC Review - HSBC Technology and Services, GSD - GZC

Job description

Some Careers grow faster than others.
 
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
 
HSBC Technology and Services
 
HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
 
Global Service Delivery
 
Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
 
Role Purpose
 
We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:
 
Perform Know Your Customer / Enhanced Due Diligence according to the model defined by Group;
Retrieve, review and analyze customer SoW / SoF information;
Communicate effectively to FCC or relevant function when suspicion identified;
Make timely feedback for any issue raised from the processes;
Contact customer for periodic review / missing information as per guidance;
Prepare report and management information;
Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence;
Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress;
Is flexible and resilient when dealing with ambiguity and pressure;
Encourages others to deliver outstanding customer service and enhance customer loyalty and satisfaction.
To complete assigned target in a timely and accurate manner;
To assist the management team while initiating business recovery measures;
To minimize operational losses, potential fraud through complying with internal audit and staff feedback mechanisms. Work is processed / completed within agreed timescales, in accordance with procedures;
Process productivity and quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence;
Is fully aware of and implement procedural changes/new initiatives. Works collectively and consistently to maintain a high level of customer service by achieving established SLAs;
Management information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.

Desired profile

College/university graduates or a qualification acquired via relevant experience;
Good basic knowledge in banking, experience in KYC will be a plus;
3-5 years working experience in financial services and/or operation;
Understanding of Financial Crime area, including Customer Due Diligence, Anti-Money Laundering and Counter Terrorist Financing is a distinct advantage;
Lateral thinker with an ability to interpret issue.  Evidence of good analytical skills;
Strong communication skill;
Ability to speak and understand Cantonese/Mandarin and English fluently, write business letters and reports;
Ability to learn quickly transfers knowledge appropriately;
Ability to build rapport with, relate to a wide range of people.
You’ll achieve more at HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
 
 
 
***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***