Senior Customer Service Officer - Wealth and Personal Banking

Job description

Job description

Some careers have more impact than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Customer Service Officer.

Principal Responsibilities

·  Provide quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking
·  Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
·  Promote digital banking services and products and encourage customers to migrate to digital
·  Assist Assistant Branch Managers in leading and mentoring team and handle administrative tasks
·  Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
·  Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
·  Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

Requirements

·  Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
·  Customer centric mindset with commitment to deliver quality service
·  Self-motivated and adaptable to a service environment
·  Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage
·  Management experience is preferred
·  A minimum of three years of experience as a teller

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.