Propositions Manager

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity . We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Wealth and Personal Banking (WPB) ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers

In this role, you will be responsible for supporting the performance of all customer segments in Australia, building enhancements to value propositions, derisking propositions and improving the service model to deliver business objectives. You will work across all customer segments supporting the Premier Proposition, International Proposition and Personal Banking Proposition.

Your main responsibilities will include:

·  Support full life cycle and implementation of strategic projects to enhance each proposition as determined by group or local business.  
·  Provide strong stakeholder management through building and maintaining key relationships with Channels, Product, Marketing and Compliance to help deliver Premier, International and Personal Banking Solutions.
·  Deliver complex financial analysis to a range of stakeholders in support of strategic planning, forecasting, segment insights, cost/benefit analysis and wider business updates.
·  Manage the Continuous Monitoring and Propositions Risk & Control activities to ensure all propositions are de-risked.
·  Develop and implement new proposition and / or service features linked to customer segments to attract and retain active customers in key targets segments.
·  Enhance product agnostic processes, customer journeys and customer experience to deliver improvements in key portfolio measures such as customer product holdings, retention, engagement and digital activity. 

Requirements

To be successful in this role, you will need:

·  Bachelor’s degree in a Finance and/or business-related field.
·  Strong strategic and analytical thinking, including the ability to analyse data and interpret trends to provide recommendations to the business including support of portfolio forecasting and business planning.    
·  Excellent communication, problem solving, interpersonal and presentation skills.
·  Able to work independently with limited supervision and guidance
·  Ability to translate Group strategy into viable WPB initiatives and to plot a route map for the business to deliver.
·  Able to form collaborative working arrangements with stakeholders and provide effective communications, especially with Channels.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.