Proposition Manager - Global Private Banking

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Proposition Manager.

Principal Responsibilities

·  Lead/support the design and development of the GPB proposition for HNW clients with consideration to competitiveness, commercial value and evolution up the wealth continuum from Premier/Premier Elite. This includes on wealth & retail products and services, beyond banking privileges, and elevated service standards across multiple channels
·  Own communication and contact strategy, and define optimal use of delivery channels to communicate with clients and prospect and defining client journeys to communication proposition, and also influence specific behaviours cross segments of clients (e.g. new fund-in)
·  Work closely with analytics, marketing, and market teams for growth opportunities and enhancement roadmap for target segments to improve portfolio quality and client engagement
·  Together with market teams, define the appropriate coverage model across the HNW continuum with consideration to cost to serve
·  Work in collaboration with Client Experience, COO, other relevant stakeholders for process improvements and/or resolving client pain points identified via client insights and feedback
·  Manage and facilitate management updates on proposition development and KPIs on regular basis, and also new insights and support required for ongoing enhancements
·  Plan and coordination of day-to-day activities of running critical projects for proposition development, and specific campaigns

Requirements

·  Strong financial services knowledge
·  Strong Wealth/ Private Banking knowledge including products, operating models and clients
·  Self-motivated with ability to think strategically to identify business issues with possible solutions
·  Ability to problem solve, sound business judgement and result oriented
·  Strong analytical, presentation and communication skills
·  Consistently demonstrates clear and concise written and verbal communication
·  Demonstrable experience delivering in global, matrix environments
·  Ability to manage upwards, escalate appropriately and prioritise
·  Strong interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment 
·  Has worked in an agile environment
·  Fluency in English, Mandarin and Cantonese is an advantage

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.