Project Management Office

Job description

Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Project Management Office

Role Purpose:

The Program and Project Services Analyst (PMO) will perform several support/administration and analyst tasks to support efficient project execution within Transformation by:

Supporting the delivery of best practice programme/project management tools and templates and assisting with simple, straightforward requests from priority and enterprise-wide programmes.

Supporting the production of standard project & programme reporting, insights & achieving operational excellence.

Supporting the delivery of Portfolio Management operational tasks such as supporting resourcing activity as well as financial analysis.

Main Activities:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Reporting and Insight:

·  Deliver simple standard and ad-hoc reports that are aligned with prescribed Reporting and Insights processes, guidelines, frameworks, and data requirements.
·  Collate data required to support the delivery of ad-hoc requests & insights.
·  Assist in the collection & verification of data to support the Global Transformation Portfolio & Programme Management team, supporting the provision of a single view of the portfolio profile and status.
·  Assist in the collection of data according to standard data definitions from multiple sources and helping to identify data gaps and inconsistencies, as part of the data reconciliation programme.
·  Assist in the collection and verification of data to support the Global Function reporting requirements (HPP, HRC).
·  Update Project Reporting guidelines when necessary.

Impact on business/function

·  Demonstrates good knowledge of HSBC Change Framework, supporting the creation of detailed plans including key activities and milestones.
·  Supports the Programme & Project Manager in defining required scope, quality, cost and effort.
·  PMO, delivery partner and practice liaison.
·  Understands impact of change requests to scope, time, budget, or effort and helps identify new requirements to deliver the project successfully.
·  Measures progress against plan and, with the Project Manager, takes action to ensure results are achieved, and exceeded where possible; focuses on quality and review requirements and builds on feedback.
·  Helps the Project Manager manage the plan, looking ahead & removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems & escalates when needed (remaining calm, knowing when to escalate & escalate with possible solutions).
·  Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery.
·  Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure.
·  Operational effectiveness and control
·  Assists Programme Managers with programme mobilisation including activities such as onboarding resources and setting up the Clarity plans.
·  Assists with the production of a well-defined programme plan, identifying the key milestones and support the Programme Managers in the assigning of role/task responsibilities.
·  Work with Programme Managers to provide programme governance and compliance, identifying and raising issues when necessary, controlling programme tollgates, managing programme budgets, and helping maintain change control.
·  Assists Project Managers with project mobilisation including activities such as onboarding resources and setting up the Clarity plans.
·  Assists with the production of a well-defined project plan, identifying the key milestones and support the Project Managers in the assigning of role/task responsibilities.
·  Work with Project Managers to provide project governance and compliance, identifying and raising issues when necessary, controlling project tollgates, managing project budgets, and helping maintain change control.
·  Helps ensure that the project team follows all quality assurance processes, Global Transformation Frameworks and use standard tools such as Clarity.
·  Tracks, reviews and controls programme/project progress and performance at clearly defined points in the process to help ensure that the programme/project is delivered on time, within budget; anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling, and escalating as appropriate.
·  Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports; identifying factors that are putting the programme off track, monitor and share progress with stakeholders.
·  Support Project Managers with closure activities, including post project review and handover.
·  Support Project Managers with ad-hoc logistics queries.
·  Associate Project Manager/ Officer is organised, plans their work, and delivers on time / keep commitments.
·  Associate Project Manager/ Officer produces deliverables that are of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback.

Requirements

Knowledge

·  Understanding of the project lifecycle.
·  Understanding of Global Transformation Business Transformation Frameworks, methodologies, and best practice techniques.
·  Understanding of the purpose, value, culture, and fundamentals of Global Transformation.
·  Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers, and other stakeholders.

Capabilities

·  Planning and Plan Management
·  Risk and Issues Management
·  Leading self and Others
·  Change and Implementation Management
·  Financial and Budget Management
·  Tracking, Reporting and Governance
·  Delivery at Pace

Competencies

·  Decision Making
·  Stakeholder Management
·  Resource and Team Management

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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