Mortgage Retention Manager - Wealth & Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.  

We are currently seeking a high calibre professional to join our team as a Mortgage Retention Manager.  

Principal Responsibilities

·  Handle Mortgage Loan repricing and servicing requests for high net worth customers
·  Provide independent and holistic Mortgage solutions to meet the home ownership needs of existing Mortgage customers
·  Build relationships with existing Mortgage customers by providing excellent service to build customer loyalty and seek referrals to grow the business
·  Work closely with the product team to optimize on repricing packages offering and profitability of the existing Mortgage portfolio
·  Execute proactive retention exercises initiated by the product team
·  Review and streamline existing processes to provide a seamless customer experience

Requirements

·  Experience in sales and financial sector preferred
·  Good understanding of related financial regulations and regulatory compliance
·  Clear and concise written and verbal communication
·  Effective time management, problem-solving and negotiation skills
·  A Degree / Diploma with minimum of 3 years of relevant working experience in retail banking products

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.