Mobile Experience Lead

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Mobile Experience Lead.

 

Business: Global Channels

 

Principal responsibilities

·  Responsible for end-to-end mobile experience of the Mobile app, ensuring that all features and capabilities deployed continue to work with the app’s overall information architecture and hierarchy.
·  Design and implement experience standards and guardrails for the Mobile app to ensure a consistent and exceptional experience across different products and journeys.
·  Work with all WPB Global Value Streams to input on experience best practice and ensure all products and journeys deployed on the Mobile app by Value streams adhere to agreed experience standards and guardrails so the end-to-end experience is upheld.
·  Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics and trends, identify pain points and improvement opportunities. Implement experiments to test optimisation opportunities in collaboration with WPB proposition, Global Value Streams, and Markets.
·  Work with WPB proposition, CLCM and market teams to ensure the experience remains consistent whilst driving differentiation across the client continuum.
·  Be accountable for the objectives and key results related to customer experience and satisfaction.
·  Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best
·  Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
·  Review performance of products and journeys and drive the local and global change agenda
·  Obsess about how to apply technology and data to solving problems or finding new opportunities

Requirements

·  An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence – a ‘can-do’ attitude
·  Experience in Digital Product Management, ideally in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
·  Extensive experience with the range of product development and optimisation activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
·  Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
·  Strong communication skills for navigating through business requirements, differences of opinion on approach.
·  Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
·  Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
·  Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps
·  Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues

  HSBCLL/GZ*

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***