Lead Consultant Specialist

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager.

 

Business: CTO

 

Principal responsibilities

·  Own a defined scope of product development and management responsibilities. Lead initiatives to launch new products or manage existing products (includes end to end issue identification and resolution). Make effective use of technology to drive product experience.
·  Develop a deep understanding of all aspects of product. Become the Go-to person to impart product knowledge within the team. Solve product related queries.
·  Lead quantitative and qualitative analysis to aid decision making about product concept, strategy and content while applying lean product principles.
·  Work with other stakeholders to capture product utilization, and lead initiatives like client benchmarking, content recommendation studies based on usage and client needs etc. Create / help conceptualize easy to consume Dashboards.
·  Deeply understand client value drivers to drive high-levels of customer satisfaction/retention. Conduct client interviews and capture client feedback to inform and enhance product backlog.
·  Maintain an agile mind-set by adopting the practices and processes, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this
·  Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
·  Engage with vendors, suppliers, and relevant stakeholders to meet the HSBC global standards for design and deployment.

Requirements

·  Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
·  Ability to translate quantitative/qualitative analysis into actionable business strategies, business/operating plans which consistently deliver desired results
·  Facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities.
·  ‍Excellent decision-making and communication skills to effectively interact with team members, senior management, and other stakeholders
·  Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
·  Relevant product knowledge including knowledge of Understanding of C&C provided technology solutions
·  Role relevant qualifications, i.e. Understanding of the technology marketing and communications, Past working experience in a relevant role, i.e. Technology Product Management, Strategy and Implementation is desirable.

 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

 

 

 

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

 

 

You’ll achieve more when you join HSBC.

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

 

***Issued By HSBC Software Development (GuangDong) Limited***