IBM iSeries, Core Java, Python and VB scripting/Associate Director, Service Management Specialist
Pune (Pune Division) IT development
Job description
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist
In this role, you will:
· Investigate and analyse Incidents to identify underlying problems and their root causes. Conduct root cause analysis.
· Assign problem tickets and tasks to appropriate subject matter experts. Track/drive to resolution.
· Provide round the clock production support across different markets.
· Promote a culture of continuous improvement by implementing best practices, conducting post-incident reviews, and driving initiatives to enhance the overall problem management process and reduce the impact of future incidents.
· Maintain knowledge base of Incidents to enable future resolution.
· Track and report on metrics for key areas including.
· Change status (success / failures including root cause)
· Incidents
· Service performance and usage metrics
· Problem resolution
· Serve as a primary point of contact for production support related matters, collaborating with business units, senior management, IT and external stakeholders as necessary.
· Prepare and present reports on production support, service quality performance, highlighting achievements, challenges, and improvement opportunities. Communicate effectively to drive awareness and accountability for service quality standards across the organization.
· Adherence to SLAs & service delivery procedures defined by ITIL framework.
· Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment
· Effectively deliver services involving elements delivered by other internal/external teams
· ITIL Accreditation
Requirements
To be successful in this role, you should meet the following requirements:
· Candidate should have appropriate experience in banking/ trade domain
· Should be proficient in IBM iSeries, Core Java, Python and VB scripting.
· Good Knowledge of Page Object Model and Data Driven Design Pattern.
· In depth knowledge of integrating Automation scripts using CICD pipelines such as Jenkins, etc.
· Good knowledge of SQL
· Java and Unix/Linux/Windows environments
· Strong customer focus
· Strong team player
· Excellent communication in English and interpersonal skills
· Excellent problem-solving skills
· Good understanding of computer systems and other technology products
· Ability to multi-task efficiently
· Ability to work as part of a Global virtual team across multiple regions.
· Proven experience as a Production Technical Support Engineer
· Proven experience in Service Management domain
· Proven ability to work in globally distributed, multi-site teams and processes
· Demonstrated ability to work effectively with stakeholders
The successful candidate will also meet the following requirements: (Good to have Requirements)
· Know-how of Problem and Change Management fundamentals would be beneficial.
· Awareness of API’s
· Awareness of Logging and Monitoring Tools like Appdynamics ( AppD), IBM Tivoli Manager (ITM), Splunk.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India