HSBC Singapore Apprenticeship Programme
Singapore, SINGAPORE Sales
Job description
Job description
HSBC Singapore Apprenticeship Programme
Placement Period: June/ July 2025 onwards
Duration: 12 months
Interviews: Commencing in December 2024
Location: Singapore
Applications open: 25 November 2024
Applications close: 31 January 2025 (As we recruit on a rolling basis, we highly encourage you to submit your application at the soonest possible.)
About the Programme:
During the 12-month Apprenticeship Programme, you will gain hands-on work experience, develop your knowledge of banking and financial services, and will be provided the opportunity to take on responsibilities across a selection of interesting projects. During this time, you will also improve your professional and personal skills and receive practical and on-the-job training. At the end of the programme, you will have the opportunity to be considered for exciting roles within the organisation.
Opportunities and job roles are available in the following business areas:
About the Programme:
During the 12-month Apprenticeship Programme, you will gain hands-on work experience, develop your knowledge of banking and financial services, and will be provided the opportunity to take on responsibilities across a selection of interesting projects. During this time, you will also improve your professional and personal skills and receive practical and on-the-job training. At the end of the programme, you will have the opportunity to be considered for exciting roles within the organisation.
Opportunities and job roles are available in the following business areas:
1. Wealth and Personal Banking: Contact Centres
This role offers opportunities in three focus areas:
- Analytics: Use speech analytics to identify process and call quality improvements
- Customer Journey: Assist customers in completing digital banking processes via phone or email.
- Process Improvement: Analyse feedback and design solutions to enhance customer experience and operational efficiencies.
2. Wealth and Personal Banking : Network
You will adopt a needs-based approach to recommend retail banking products and deliver exceptional service. Your responsibilities will include managing customer queries, performing customer onboarding while ensuring regulatory compliance, and championing digital banking solutions. You’ll identify customers’ wealth and home loan needs, referring them to appropriate officers, and handle operational tasks efficiently and accurately.
3. Wealth and Personal Banking : Investment Services
You will assist in the administration of investment-linked funds and Unit Trusts, ensuring compliance with regulatory standards. Key tasks include processing daily unit pricing, handling subscriptions/ redemptions, liaising with fund managers, supporting periodic reporting, and maintaining internal controls. You’ll also support audit requests and perform various administrative duties as required.
4. Global Private Banking : Wealth Strategy and Commercialisation
In this dynamic role, you will support wealth strategy initiatives, manage stakeholder collaboration, and create presentation materials. You’ll assist in executing wealth campaigns, drafting campaign documents and approvals, and overseeing campaign fulfilment. Tracking commercialisation results and staying updated on product developments will be key responsibilities
5. Wholesale : Client Services
The Wholesale Client Services team in HSBC is responsible for the full life cycle, including onboarding for new client entities and products, ongoing client servicing and credit servicing. You will gain experience in client-centric tasks, supporting Relationship Managers (RMs) in understanding client needs, handling queries, and assisting with the credit process. Responsibilities include client onboarding, managing financial crime risk assessments, and coordinating with internal teams to deliver high-quality service. You will also support RMs in day- to-day activities and query management.
6. Digital Business Services : Corporate Services
The role involves supporting Business Continuity and Incident Management (BCIM) by assisting in planning exercises, coordinating with IT and Facilities for critical resources, and monitoring business continuity activities. It also encompasses Protective Security and Workplace Safety responsibilities, such as managing building access and supporting emergency evacuation exercises. This role also includes various operational tasks like organising team meetings, tracking purchase orders and other administrative tasks for Corporate Services.
7. Digital Business Services : Operations
In this role, you will support the Operations Delivery Lead in Singapore by assisting with business management activities, including implementing operational strategies, identifying process improvements, and supporting financial and headcount planning. You will help provide n data insights for informed decision making, and assess risks related to regulations, technology, and market conditions. You will develop an understanding of business challenges and learn to transform them into actionable goals.
Requirements
Requirements:
To be eligible for a place in the programme:
· You must be a Polytechnic graduate from any discipline in your final year or graduated with no more than two years of work experience ;
· Be available to work full time from June/ July 2025 for a duration of 12 months.
· Those who have completed National Service are also eligible to apply.
You must possess:
· Good communication skills, both verbal and written
· Good learning attitude and a can-do personality
· Proficient computer skills in Microsoft Word, Excel, and PowerPoint
· Fluency in English
· The legal right to work in Singapore
Application Process:
To register your profile and apply for the HSBC Singapore Apprenticeship Program , please submit your application and indicate your preferred business area when completing the questionnaire at the end of the application.
You’ll achieve more when you join HSBC .
HSBC is an equal opportunity employer. All qualified candidates will receive consideration for employment regardless of their gender, ethnicity, disability, religion, sexual orientation, or age. To provide an easy and accessible recruitment process, we are committed to offering reasonable accommodations for individuals with disabilities. If you need us to adjust our recruitment process or provide additional support, please declare your disability in the application form.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
If you have any questions, feel free to reach out to us at sgcareers@hsbc.com.sg .