Head of MSS Operations, HBCE (f/m/d)

Job description

Description de l'emploi

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. The Head of Markets & Security Services (MSS) Operations for HBCE (HSBC Continental Europe) will provide oversight, leadership, direction, and implementation of the regional and Group Strategy, in line with local regulatory requirements. Are you passionate about operations and organizational management? Do you have a significant interest in markets’ and securities services products? Do you enjoy driving change and strive for client service excellence? If you answered yes to any of these questions, we want to hear from you!

The role will have direct responsibility for the management of Operations activities supporting both the Markets and Securities Services (SSV) businesses for Continental Europe across Paris, Germany, Luxemburg, Ireland and smaller European sites within HBCE (HSBC Continental Europe), in addition to Global Services Center (GSC) in Poland.  This will include supporting business growth and an ambitious transformation agenda across the Region.

The HBCE Head will be the primary MSS Ops contact point for the HBCE MSS business stakeholders and will interface with all businesses. They will partner with Risk and Finance and will need to build robust, workable relationships with each stakeholder. In addition, they will work very closely with the MSS Operations Regional Head, functional product teams and MSS COO office to ensure consistency of approach in planning and execution, ensuring alignment to MSS businesses.

What you will do:

The role primary focus is to ensure our MSS teams’ organizations are optimized to reach our strategic goals and match our values. To be successful, our new HBCE Head of MSS Ops will:

·  Support the development and communication of a powerful and compelling vision that inspires and engages people with the HSBC Values and goals as the basis of an inclusive, high performance, customer-centred culture.
·  Motivate your leadership team to attract, retain and develop the capability and talent to provide for succession and ensure delivery of business objectives.
·  Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.

In this role you will:

·  Work seamlessly and collaboratively representing Operations interests in each site with senior members from businesses, functions and local country management.
·  Ensure that the Operations teams in countries adhere, conform and deliver in meeting Group's strategic focus, implementing new initiatives and streamlining opportunities.
·  Encourage and champion the importance of a positive HSBC customer experience, recognising the importance of MSS Operations' contributing to commercial and franchise opportunities.
·   Actively leverage and challenge metrics available to ensure Operations challenges are understood, measured and tracked.
·  Work front to back with the MSS business to focus on commercial viability of new business as well as the associated cost of new client and products.
·  Manage the HBCE MSS Operations cost base (including hiring approvals’ review) to meet or exceed financial targets whilst protecting franchise and enabling growth.
·  Establish and maintain a robust and efficient control environment across HBCE MSS Operations to ensure compliance with HSBC policy and procedures.
·  Oversee the implementation of the desired operating models and act as a champion of continuous improvement, aiming to improve the client experience and building scale.
·  Establish a cadence and culture to manage all concerned stakeholders [internal and external] to maximize relationships and achieve mutually beneficial, collaborative outcomes for all. 
·  Support the execution of the MSS Ops People agenda within the HBCE region, creating innovative ways to inspire our people regardless of location or culture, and help identify and promote the very best talent that we have.

Conditions

You should apply if you have:

·  Master’s degree within Finance, Business, Financial Engineering, Banking, or equivalent
·  Significant experience leading operations functions that require a mix of financial acumen, of banking external environment knowledge (regulatory, political, competitors, etc.), and of Markets businesses key disciplines knowledge (FX, Equities, Fixed-Income, Collateral for both cash and derivatives)
·  Ability to take decisions and to make judgements quickly and consistently.
·  Proven track record of delivering and reviewing complex, cross-organisational and multinational business or technology change within Operations.
·  Ability to build relationships with other functions, to interface with and influence senior leaders, and to communicate effectively and confidently at all levels across a large organization
·  Ability to identify development needs, to coach and develop team members
·  Excellent presentation, communication and interpersonal skills (fluency in English is mandatory)
·  Positive ‘can do’ attitude and high level of motivation to meet deadlines and targets, to ensure delivery of a broad range of outputs simultaneously, and to challenge the norm with tenacity
·  Well-developed planning, time and resource management skills

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits!

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

·  Advantageous remote working agreement
·  Diversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environment
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
·  Usual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation + RTT)
·  Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)
·  A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

·  Partial reimbursement of childcare costs
·  Various bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)
·  An allowance for parents of children with disabilities
·  Possibility to work part-time

Financial benefits:

·  A company savings plan and a savings plan for collective retirement
·  Meal voucher card or corporate restaurant depending on your place of employment
·  Mutual insurance for you and your family, and a pension contract to protect your loved ones
·  A loyalty bonus and a long-service medal rewarding seniority
·  Holiday vouchers based on your reference tax income
·  CESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parent
·  A Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

·  Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)
·   We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
·  We’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers