Head of Client Implementation and Integration, HSBC China

Job description

Job description

Global Payment Solutions (GPS)  

HSBC is recognised as one of the top tier providers of Global Payment Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.

We are currently seeking an experienced professional to join our team.  

In this role, you will:  

Role Purpose:  

To direct, develop and manage Client Implementation and Integration team for the GPS business in China /in regions

To lead and manage client implementation teams to deliver a superior service, the Group strategy and business objectives

To ensure delivery of service in compliance with group and regulatory requirements.

To enhance the end-to-end client fulfillment model with internal initiatives and customer feedback. 

To ensure deployment of regional/global client implementation proposition to HSBC clients 

Principal Accountabilities: ( Key activities and decision making areas)  

Lead in the harmonization of client Implementation and Integration standard globally

Contribute and Decide to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Implementation and function.

Represent the interest of Client Management and GPS at steering committees and working groups. Act as an ambassador for the team and contribute fully to its development, effectiveness and success

Lead, motivate and inspire the team to achieve the Group strategy and business objectives

Establish cultural and behavioral excellence and develop high engagement across the team

Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements.

Enhance the Bank’s image in the marketplace to build key relationships with third parties.

Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely, coaching, actions are taken to improve underperformance, to maximize effectiveness of the team. Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.

Share knowledge, experience and best practices with junior employees within and outside of immediate team and promote a collective culture to spread experience & best practice.

Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.

Develop appropriate retention strategies within the team’s cost plan.

Manage succession for key roles using internal and selective hires where appropriate

Live the Group Values 

Cultivate an environment that supports diversity and reflects the HSBC brand

Compliance of group policies and regulatory requirements

Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Ensure Client Implementation and Integration team effactively manage sales suitability, money laundering, counter terrorist financing, fraud, and reputational risk.

Addressing any areas of concern in conjunction with line management and/or the appropriate department.

Ensure Client Implementation and Integration team will adhere to and be able to demonstrate adherence to internal controls.

Respond within agreed timelines to issues raised by audit and external regulators.

Implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

Requirements

To be successful in the role, you should meet the following requirements:  

·        10+ years corporate/transactional banking experience, with mini 3 years team management experience.

·        Extensive knowledge of transactional banking services and products, in particular in the area of complex project management, system integration and process optimization.   

·        Excellent time management, planning and organization skills, strong navigation ability in complex situation and communication skills, including written, verbal, and the ability to deliver compelling presentations, in both Chinese and English with stakeholders across different functions/depts. in ASP/Global.

·        Strong leadership skills to drive on-going transformation and optimization.

·        Bachelor’s Degree or above  

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited