Financial Services Officer - Wealth & Personal Banking

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Financial Services Officer.

Principal Responsibilities

·  Adhere to all regulatory requirements and Collection Operations policies and procedures
·  Pursue delinquency and charge-off accounts by making telephone calls, understand customer’s situation, negotiate and arrangement suitable treatment for those customer who are facing financial problems
·  Handle outbound and inbound collection calls
·  Handle customer’s feedback and complaints in relation to collection action and 3rd party collection agencies (DCA)
·  Handle DCA case assignment, payment  and relation operations
·  To handle monitoring the DCA action which is follow the bank guideline and comply the industry regulatory
·  Determine or initiate appropriate actions to ensure the efficient and effective progression of a specific collections process flow in order to deliver professional service to our customers
·  To handle loss recovery process and write off process and prepare the related statistics

Requirements

·  Candidate with proven knowledge in credit control
·  With experience within the banking and financial sector and knowledge in collections process flow and collection system
·  With good command of English and Cantonese
·  Confident in handling outbound and inbound collections call and possesses good negotiation skills

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.