Culture and People Experience Manager - Wealth & Personal Banking

Job description

Job description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Culture and People Experience Manager.

Principal Responsibilities

·  Assist in implementing the staff communications strategy and plans across Distribution and uplift communication effectively and efficiently through continuous improvement
·  Responsible for supporting the effective landing of care and conduct culture across Distribution
·  Support to establish communication channels and deliver communication pieces to build awareness, increase transparency and provide regular updates to key stakeholders on the milestone on demand
·  Support in establishing, operating, and improving the people voice gauging and feedback system across Distribution to achieve the best people and customer experience
·  Ensure smooth delivery of staff engagement activities and recognition projects and events
·  Responsible for survey planning & execution, result analysis, and report compilation
·  Maintain contact with Distribution staff and suppliers to identify and to support the communication of business performance, status, and potential risks

Requirements

·  University degree holder or above
·  Proficiency in Chinese and English languages, both in verbal and written
·  Good knowledge of contact centre and/or retail branch environment, operating rhythm, technology, and frontline lifecycle.
·  Experience in analysing, gauging, understanding, and improving people sentiment at the site level
·  Strong in project coordination & management, presentation, communication materials design and interpersonal communication
·  Creative, bold, and brave to speak up

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.