Client LifeCycle Management, Exit Management Associate

Job description

The CLM Exit Management team is responsible for managing the Strategic Exit Process as well and acting as the Supporting Secretariat team member for the Private Banking Reputational Risk and Client Selection Committee (RRCSC).

As member of the CLM Exit Management team, the Exit Management AVP will be dedicated to managing the Strategic Exit Process and liaising with frontline GPB teams and stakeholders to address overdue Periodic Reviews, Tax Transparency, Past Due Visitations, Segmentation and other Strategic Exit Initiatives to be defined. Responsibilities will also include producing management information and serving as an escalation point to the CLM Exit Management team.

The Exit Management AVP must have strong organizational, communication and interpersonal skills; be detailed oriented, and promote team building and partnership to maintain a strong working relationship with all GPB teams and stakeholders.

Primary Responsibilities/Essential Functions:
· Manage all account level exits as part of the PBUS Strategic Exit Process
· Assist in the oversight across all stages of the exit management process and continuously improve the process
· Build relationships with key product and PB individuals to ensure exits are effectively and completely undertaken in a comprehensive and timely manner
· Liaise with frontline GPB teams and stakeholders to address all Strategic Exit Initiatives, including but not limited to:
· Overdue Periodic Review
· Overdue Tax Transparency
· Overdue Visitations
· Segmentation Exits
· Client Due Diligence Exceptions
· Client Initiated Exits
· Other Projects
· Act as a central authority to liaise the issuance of Exit Letters to clients with Operations
· Act as central authority for requesting blocking and unblocking client accounts and transactions seeking the appropriate approval levels
· Centrally control the extension approval process and liaise with CLM Senior Management and/ or RRCSC
· Monitoring and tracking of client accounts as per the broader Exit Management processes
· Analyze and prepare the Management of Information as required
· Execute role with a level of autonomy while being mindful of when to seek guidance and approval
· Assist in managing audit inquiries / management action plans, and communicating information / metrics related to audit
· Assist in any project related activities as required by CLM Exit Management Team
· Assist in preparing training sessions for Frontline and CLM teams
· Assist in recommending improvements to enhance the Strategic Exit Process and update policies and procedures
· Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators and the escalation of concerns to management as appropriate with regard to timely remediation.
· Demonstrate a sound holistic and technical understanding of pertinent regulations, business areas, operational risks, and Group requirements as detailed in Group Standards Manuals and Functional Instruction Manuals (FIM)
· Act as a deputy to the CLM Lead Secretariat
· Perform other job-related duties as assigned
Customers / Stakeholders
· PBUS CLM, Business management and Operations Teams
· Frontline and Compliance staff
· PBUS Senior Management
· Cross Line of Business/ Border Head of RRCSC and Secretariats
Leadership & Teamwork
· Strong communication and working relationship with Frontline and Senior Managers in PB.
· Maintain and develop positive and professional working relationships with senior business managers at the Group and Regional levels.
· Liaise with business counterparts to share and implement best practices, where appropriate.
· Promote an environment that supports diversity and reflects the HSBC brand.
Management of Risk
· Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· Each employee must promote an environment that supports diversity and reflects the HSBC brand.
Observation of Internal Controls
· Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year-end performance assessments.
· Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Desired profile

Qualifications :

·  Bachelor's degree in business, related field or equivalent experience.
·  Excellent written and verbal communication skills
·  Understanding and experience in the Banking or Financial Services industry. Compliance, risk management, governance, and/or client management experience a plus.
·  Understanding of Private Banking objectives and operating model as well as Group policies and standards.
·  Experience engaging with individuals in senior roles to achieve objectives using appropriate communication and planning skills.
·  Ability to use strong judgmental skills to identify and resolve problems
·  Able to cope with pressure and tight deadlines and be change oriented
·  Ability to build connections and work collaboratively across the Group
EEO/AA/Minorities/Women/Disability/Veterans