Assistant Vice President

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President –

Operations

Principal responsibilities  

·  You will build, lead, motivate and manage an operations team while establishing strong work ethics and open channels of communication.
·  You will be responsible for managing critical activities within Payment services which includes overall supervision of the process performance and managing of SLAs.
·  Strengthening the controls for the processes through active coordination with teams such as CCO, Risk Stewards etc.
·  You shall ensure that the team acts as a single point of contact between the project/business teams of the function.
·  You will be responsible for managing the relationships with management of HSBC businesses in the host country from Operations perspective and ensure timely/effective resolution of escalated issues.
·  You will drive and implement the yearly AOP plan for the section that maximizes capacity utilization.
·  A very high degree of planning & flexibility will be required to ensure plan is achieved through the year.
·  You will establish an interface with management across sites.
·  Overall supervision of the process performance involving people management and process improvement initiatives.
·  Coordinating with various functions for projects and resource planning.

Requirements

·  Minimum Qualification and Skills Required
·  Hands-on experience in people management. 
·  Knowledge and experience of Payment processing and investigations 
·  Excellent written and oral communication. 
·  People management experience – Leading, motivating and developing, large teams with diversified responsibilities for min. of 2 years. 
·  Has experience in planning and organizing work in a global environment. 
·  Possesses experience of establishing and maintaining relationships with senior decision makers. 
·  Has in the past, taken difficult decision by keeping global strategy and / or bigger picture in view. 
·  Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines. Understands the detail of the roles of various HDPI functions and can coordinate with multiple parties simultaneously to drive common objectives. 
·  Ability to understand and manage risk. 

What additional skills will be good to have? 

·  All applicants must have successfully completed their probation period.
·  Employees must meet performance and behavioral standards as defined in the policy.
·  All applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
·  Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
·  Application form should be submitted along with the current CV.
·  All applicants should inform their respective Line Managers of their application.
·  All the completed applications should be submitted on or before the closing date.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (India) Private LTD***