Business QA Associate

Job description

Job description

Why join us?

·  If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
·  Wealth & Personal Banking (WPB) serves more than 50 million customers worldwide with a complete range of Wealth & Personal Banking services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
·  We are currently seeking a high caliber professional to join our team as Business Associate Quality Assurance (QA) Associate.

What you’ll do:

·  Responsible for Business Testing with the local countries for changes to Wealth & Personal Banking (WPB) applications.
·  To ensure these meet customer expectations both internal and external, ensuring defects are identified and tracked before release.
·  Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
·  Write and review range of testing documentation.
·  Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
·  Plan and support validation activity for live releases of new services.
·  Work collaboratively with software delivery and change delivery, Marketing and operational areas.
·  Adoption and use of testing standards and processes.
·  Chair and/or attend project update meetings, deliver project updates and escalate any known issues and concerns.
·  Adherence to mandatory objectives.
·  Alignment of activity to departmental governance.

Requirements

What you will need to succeed in the role:

·  Excellent knowledge and experience of the testing process.
·  Strong awareness of digital channels and customer expectations.
·  A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
·  Good communication skills, both written and verbal, to explain complex issues.
·  Good decision making skills to be able to evaluate importance of defects found during testing, based on impact.
·  Enthusiastic and self-motivated.
·  Innovative having the ability to approach things differently or do different things to deliver goals.
·  Ability to influence and challenge to ensure that customer needs are represented.
·  English Fluent. Able to read, write and speak Traditional and Simplified Chinese is an added advantage.