AVP, Remittances Ops

Job description

Job Title: AVP, Clearing Ops

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Business Descriptor:

HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.

Within HSBC Technology and Services, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.


Principal Responsibilities

· Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
· Monitor performance of employees, vendor staff and unionized staff in the given unit
· Ensure standardization of processes. Process notes to be updated on a regular basis.
· To centralize regulatory filing activities at Mumbai as per RBI requirements.
· Ensure an effective Business Continuity plan is in place for the unit.
· Ensure day to day processes are run as per defined procedure notes and policies.
· Ensure Daily Control Functional Checklist is updated by all team members and held on records.
· Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
· Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
· Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
· Monitoring performance of reporting staff with the help of Production management systems such as eTCS

Desired profile

Qualifications :

This role requires 3-5 years of overall Banking exposure with 2 years of specialized experience in managing Remittances Operations. Skills required for success are:
·  Fema knowledge
·  People and Stakeholders Management
·  Strong Communication and decision making ability
·  Thinking and Problem solving skills
Customer Drive


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The Hongkong and Shanghai Banking Corporation Limited (HSBC) India