Associate Director, Wholesale Client Services (f/m/d)

Job description

Description de l'emploi

At HSBC , our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. Are you willing to take the challenge? Do you have an interest in Client Servicing? Do you enjoy working in a multicultural and fast-paced environment? If you answered yes to any of these questions, we want to hear from you! 

What you will do:

Wholesale Client Services teams are responsible for linking the prospect/customer with the sales teams, the product expert teams and the support services of the Bank, not only to ensure that the client experience through their lifetime with the Bank is of high standards but also to make sure that the associated risks and controls are met throughout the customer relationship.

In this role you will:

·  The overall objective of the role is to manage multiple initiatives to enhance the processes and controls for the different teams that provide support to both CMB and GB business lines
·  The role includes the supervision of all projects concerning the implementation of operating models and transformation of the teams, also ensuring such teams operate under a healthy control environment
·  The role is intended to function within an environment of strong connection to the commercial areas, ensuring tight alignment to the objectives of the business, whilst enabling an efficient and streamlined service to clients

The most relevant objectives for this role are as follows:

· 
·  Coordination and support of the activities of Wholesale Client Service teams regarding non-BAU activities
·  Supervision of all initiatives concerning the implementation of operating models and transformation projects of the involved teams
·  Ensuring WCS Teams operate under a healthy control environment.
·  Establish a strong connection to the commercial areas, ensuring tight alignment to the objectives of the business, whilst enabling the right service to be delivered
·  Ensure the most effective process is being used end-to-end to support the requirements of the business and to meet the required controls, identify issues and gaps and put in place initiatives to improve such processes
·  Ensure compliance with operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with internal control functions or external regulators for such control framework

 

Conditions

You should apply if you have:

·  Broad overall understanding of the full investment banking value chain
·  Exceptional organisational, planning and management skills, Ability to prioritize, be flexible and respond to changing environments
·  Good overall knowledge of the Client interface / onboarding and associated processes within GBM and CMB
·  A delivery-focused mind-set. A high level of drive to meet deadlines and targets
·  Ability to drive change at all levels and adaptability to an always changing onshore and offshore environments
·  Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels of the organisation
·  Good business and operational experience – good candidates are likely to have strong relationship management or operational management skills
·  Excellent client facing and leadership skills with the capability to develop the solutions driven, high energy characteristics necessary to support the needs of the Business
·  Cultivate an environment that supports diversity and reflects the HSBC values
·  A passion for excellence; both “doing the right thing” and “doing things right”
·  Able to build strong relationships with other functions and business units
·  Outstanding written and verbal communication skills both to individuals and when presenting to large forums

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits!

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

·  Advantageous remote working agreement
·  Diversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environment
·  You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
·  Usual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation + RTT)
·  Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)
·  A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

·  Partial reimbursement of childcare costs
·  Various bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)
·   An allowance for parents of children with disabilities
·   Possibility to work part-time

Financial benefits:

·   A company savings plan and a savings plan for collective retirement
·  Meal voucher card or corporate restaurant depending on your place of employment
·  Mutual insurance for you and your family, and a pension contract to protect your loved ones
·  A loyalty bonus and a long-service medal rewarding seniority
·  Holiday vouchers based on your reference tax income
·  CESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parent
·   A Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

·  Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)
·  We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
·  We’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers