Assistant Vice President - Wholesale Servicing Operations, GSC Egypt.

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Wholesale Servicing Operations, GSC Egypt.

Principal responsibilities:

·  Assist Head of MENAT Wholesale Servicing Ops and GSC Egypt in Analyzing business performance, information, and track implementation of key strategic initiatives.
·  Support in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
·  Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with other businesses across GSC Egypt and MENA markets
·  Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
·  Ensure Customer requests are processed with in specified turn-around-time and that strict adherence to internal guidelines and compliance aspects and that all operations are handled in accordance with procedures and that the Management Team fully understands the operational and financial risks associated with production processing Monthly BP meetings to discuss performance and clear accountability for follow up actions.
·  Responding to client queries whilst always demonstrating a high level of client service and identify potential risks and raising with the appropriate party 
·  Identify and deliver sustainable savings as per site/market/region Integrated Plan as well as other projects that might be assigned. Meet or Exceed PLAs, drive OOE, reduce operational risk by raising awareness/ sharing best practice, within Business Services
·  Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.

Requirements

·  Extensive years of experience with multiple years of proven people management experience and excellent stakeholder management and communication skills.
·  Experience of working with Global and Regional teams and in resolving conflicts and negotiation.
·  Strong analytical and problem solving skills and inspirational people management skills and strong WFM /OPEX/Transformation knowledge.
·  Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.
·  Proven experience in communicating and implementing overall strategic goals. Proven process re-engineering and production management skills.
·  Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
·  Ability to analyze and interpret data to produce timely and accurate MI. Ability to manage Ad hoc transformation programs.
·  Proven track of record on successful transformation projects.

You’ll achieve more when you join HSBC.

  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***