Assistant Manager Branch Operations - Pipeline role (PAN India) - GCB 6/7

Job description

Job description

Some careers open more doors than others.  

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

We are currently seeking an experienced professional to join  The Global Asset Management  team.

Principal Responsibilities

·  To ensure timely and error free reporting of transactions received at the Investor Service Centre.
·  Manage customer communication effectively in order to have timely resolution
·  Excel in distribution services & investor services with special focus on corporate customers
·  Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
·  Explore and process efficiency suggestions and contribute to achieve customer delight
·  Comply with applicable regulatory requirements on qualifications required for the job profile
·  Contribute to the knowledge management initiative of the customer service team.
·  Contribution to recruitments / contingency / leave planning
·  Ensure compliance to the process manual and FIM
·  Excel in the monthly reporting process

Requirements

·  Good understanding of mutual fund/security markets
·  Good verbal and written communication, team and interpersonal skills
·  The inclination to work in a client facing role, with a bent of mind for ‘service’
·  Ideally a post graduate / minimum 2 plus years  of  experience in a  client-facing role involving Service, Query Handling
·  Knowledge of local language will be an advantage
·  NISM certification

Additional Information

        As per the RBI mandated Capacity Building Certification Requirement for Bank, this role requires the candidate to have the required certification / equivalent qualification before the selection for the above role.  Refer to RBI Mandated Capacity Building Policy on HR Direct.

·  The GCB 6 or GCB 7 will be offered depending on the selected candidate's skill and relevant experience

Useful Link

Link to Careers Site: Click  HERE  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by  HSBC Global Asset Management (India) Private Ltd