Technical Consultant

Job description

Technical Consultant

  

Job Description:

   

Hewlett-Packard Enterprise (HPE) is one of the world’s largest & most successful IT companies. With our corporate headquarters in Palo Alto, HPE is among the world's largest provider of IT infrastructure, software, services, and solutions to small-and-medium businesses and large enterprises including governments. We offer a diverse portfolio of products to more than 1,000 corporations and government clients in more than 90 countries. We know that our people and values are the most important elements in this success. We invest in your personal growth and development in an environment that will both challenge and reward you.

 

In order to continue driving success through our talented workforce, we currently have an opportunity for a Technical Consultant to provide remote pre-sales technical consulting services on HPE’s Hybrid IT products and solutions. This person will be supporting the Asia Pacific & Japan (APJ) region and will work closely with our regional teams in Kuala Lumpur and Beijing. Users supported include Sales Executives, Inside Sales Representatives, HPE Pre-Sales Consultants and selected Channel Partners across the APJ region.

Description

This candidate will work under the AP HIT TECHub team in Kuala Lumpur, Malaysia to provide remote pre-sales technical consulting services on HPE HIT products and solution. Users supported includes sales executives, Inside Sales Representatives, HPE presales consultants and selected channel partners across the APJ countries.

Daily responsibilities include:

·  Provide a single point of contact (via email, phone) for the field selling teams for configuration requests, technical Q&A and technical escalations on all HPE ESSN products;
·  Work closely with engineers in regional/WW GBU team to resolve complex requests, deliver technical support that meet country/region SLA in terms of quality and turn-around-time;
·  Represent customers' technical issues and feedback to the ESSN product business units, marketing teams and engineering labs to improve product and service quality;
·  Holiday coverage and backup within the  team to improve service availability and efficiency

Qualifications

Education and Experience Required:

·  3 – 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study

Knowledge and Skills Required:

·  · Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Able to contribute to the design for deliverables.
·  · Has ability to perform/drive resolution of problems on individual products.
·  · Able to communicate broad and specific concepts with team and to peers.
·  · Able to produce documentation for use by team and customer.
·  · English proficiency is essential and other Asia language is desired (Japanese/Korean/Chinese Mandarin).

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a high-performing work environment which rewards employees with growth opportunities, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Job:
Services

Job Level:
Specialist

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.