Specjalista ds. Obsługi Klienta / Customer Delivery Specialist

Job description

Specjalista ds. Obsługi Klienta / Customer Delivery Specialist

  

Job Description:

   

Customer Delivery Specialist

Hewlett Packard Enterprise in Poland is located in Warsaw and Wroclaw, providing services for over 170 countries around the world. HPE in Wroclaw is a Knowledge Center and Financial Center of Excellence with a wide range of services to HPE businesses and stakeholders. Our services portfolio includes high value finance planning, analysis and reporting, F&A, Sales Compensation, Supply Chain, Marketing & Communication and Financial Services.

Key areas of responsibility:

Leasing Contracts origination:

·  Prepares leasing documents accordingly to HPFS policies and customer specific. 
·  Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions.
·  Contact customers on regular basis in order to ensure smooth cooperation.
·  Ensures proper contracts data reflection in the systems.
·  Cooperates with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TAT
·  Proactively work with customers, answer their questions, provide requested data
·  Engage with appropriated teams internally for complex customer queries; take ownership for solutions
·  Coordinate/monitor operational issues and propose solution to the team
·  Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
·  Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex. customer portal, electronic signature, etc.)

Team targets:

·  Respond to, monitor & track Ad hoc internal & External requests
·  Identify areas of improvement and possible standardization for various business cases
·  Monitor process associates daily performance and ensure accuracy and timeliness in processing
·  Help analyze variations in the ICP metrics (input, output, and process and business control metrics) to improve targets accomplishment
·  Support and engage with CD team in achieving ICP targets.
·  Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies  

Education and Experience Required:

·  Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
·  0-2 years of related experience

Knowledge and Skills:

·  Understanding of lease processes, other financial services and impacts including the elements of the deal structure;
·  Negotiation skills;
·  Customer service skills;
·  Ownership of assigned tasks
·  Independence
·  Excellent interpersonal skills;
·  Excellent attention to detail
·  Understanding of lease processes and impacts including the elements of the deal structure;
·  Excellent business acumen & escalation judgment;
·  Excellent communication and written skills;
·  Flexibility to meet demands of business cycles;
·  Ability to track and complete lease and collections management activities;

We offer:

We offer a stable job in well-known company where you can develop yourself, work with experts and which offers:

Available Benefits

·  Medical package for Employees and their closest family
·  Multisport card
·  Life insurance package
·  Employee Assistance program – help in a difficult life situation
·  Modern office in the city center
·  Free coffee, tea, sandwiches and fruits
·  Trainings and opportunity for personal development

After hours

·  Corporate Social Responsibility – possibility to take part in CSR initiatives and events having a positive impact in the following areas: ecology, charity and volunteering, education and culture.
·  Wellness – a series of initiatives for employees focused on promoting work life balance, physical activity and health,
·  HPE Culture – access to various cultural events in the region,
·  HPE Badge – possibility for discounts for employees within a wide range of products & services in Wrocław.

Company culture & values

·  Open Door Policy
·  Friendly atmosphere and cooperation focused environment
·  Goal oriented management culture
·  Innovative work environment

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.